Warranty Policy

The Otterpure sets the industry benchmark by offering a comprehensive 1-year warranty. 
We assure you that if, for any reason, the product proves to be defective within one year from the date of purchase, please contact our customer service at [email protected]  for detailed instructions on how to obtain a replacement.

To initiate a warranty claim, kindly adhere to the following guidelines:

• provide us with a copy of your tax invoice or similar proof that the product or products were or were purchased from us via this website. 

• describe accurately the problem you have encountered and provide evidence (e.g. a photograph) to support your claim; 

• state whether you request a replacement, repair, refund, or credit.

In the event of any defects occurring within one year of purchase, don't hesitate to get in touch with our customer service at [email protected] to receive instructions on obtaining a replacement.
To initiate a warranty claim, it is necessary to provide proof of purchase, such as a tax invoice, and provide an accurate description of the issue encountered. Supporting evidence, such as photographs, should be included to bolster your claim. Additionally, please indicate your preference for a replacement, repair, refund, or credit when submitting your claim.